FAQ

XOIUATY™ · HELP CENTER

Frequently Asked Questions

Find helpful information about Xoiuaty™ workspace products, orders, payments, shipping, tracking, returns, refunds, and customer support.

Helpful answers for a better workspace.

Find helpful information about Xoiuaty™ workspace products, orders, payments, shipping, tracking, returns, refunds, and customer support.

01

Products

Modern workspace and computer-desktop essentials.

02

Shipping

Processing normally takes 2–4 business days.

03

Returns

Eligible items may be returned within 30 days.

Products & Design

What does Xoiuaty™ sell?

We offer home-office, computer-desktop, organization, and workspace products designed for modern daily use.

Will every product look exactly like the photographs?

Small differences in color, finish, texture, dimensions, or appearance may occur because of lighting, screen settings, materials, and normal production variation.

Orders & Payment

When is my order confirmed?

Your order is confirmed after checkout is completed and an order-confirmation email is issued.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed after fulfillment begins.

Processing & Delivery

How long does processing take?

Orders are normally prepared within 2–4 business days after payment confirmation.

How long does standard U.S. delivery take?

Estimated transit time is generally 10–15 business days after dispatch.

Will I receive tracking?

When available, tracking is sent to the email address provided at checkout.

Returns & Refunds

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery.

Where should I send a return?

Contact us first. Do not automatically send returns to our registered business address.

How long do refunds take?

Approved refunds are normally processed within 5–10 business days.

Delivery Problems

If tracking stops updating, shows delivered when the parcel cannot be found, or the shipment appears lost, contact us with your order number so we can review the available information.

COMPANY DETAILS

Business Information

Xoiuaty™
Brand Name Xoiuaty™
Legal Company Name Sichuan Qinwuniejian Technology Co., Ltd.
Legal Representative Ma Bangfei
Unified Social Credit Code 91510100MAEFX29M9J
Website xoiuaty.com
Business Address Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road
Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Sichuan, China
Customer Support Email service@xoiuaty.com
Customer Support Phone +86 186 8214 3121
Customer Service Hours 8:00 AM – 10:00 PM Daily